Retail & Consumer Goods
Industry Focus
Consumer expectations are evolving at pace—shaped by digital ecosystems, omnichannel convenience, and increasing price sensitivity. Gharfien helps retail and CPG brands transform core operations, improve margin structures, and accelerate growth. We partner with FMCG and fashion retailers to build agile supply chains, enable data-driven demand forecasting, and digitize customer journeys. Our work spans category strategy, performance management, and channel innovation—ensuring clients stay ahead in competitive markets. Whether entering new regions, launching products, or replatforming technology, we help brands deliver superior value, speed to market, and sustained customer engagement.
Our Industry Specialization
Explore our comprehensive selection of services that cater to a variety of needs, ensuring complete customer satisfaction.
FMCG
Designing and deploying scalable, secure, and cost-efficient In fast-moving consumer goods, speed and precision drive market success. Gharfien helps clients build digital ecosystems, streamline core processes, and launch products with agility. We enable omnichannel capability, operational resilience, and faster decision-making across functions and product portfolios.
Retail & Fashion
Enabling next-generation connectivity through 5G rollout Retail and fashion brands must balance trend cycles, inventory management, and customer engagement. Gharfien supports demand planning, cost optimization, and operational redesign—empowering brands to stay ahead of consumer shifts and improve profitability in an increasingly dynamic and digital retail environment.
Measurable Results Delivered – Clients Success Stories
Reducing Return Abuse and Boosting Revenue for a U.S. Retail Fashion Brand Through Policy and Product Innovation
A leading U.S.-based brick-and-mortar retail fashion brand faced high merchandise return rates, particularly during seasonal events and within specific demographics. We conducted a deep-dive analysis into geolocation and behavioral return patterns and designed a data-driven return policy to mitigate abuse. In parallel, we launched a new merchandise rental offering tailored to high-return segments. This dual approach helped reduce fraudulent returns and repositioned the brand with a customer-centric model that prioritized both profitability and product sustainability.
The revised return policy eliminated 95% of abusive return activity, while the merchandise rental service unlocked $2 million in revenue within the first year. The initiative also reduced supply chain strain by cutting downstream return volume, resulting in a 10% reduction in logistics and manufacturing overhead. By optimizing return-related operations and introducing innovative offerings, the client improved customer satisfaction, increased operational efficiency, and captured a new source of recurring revenue through rental-based models.
Return Policy Abuse: 95% Reduction in Fraudulent Returns
Implemented a targeted return policy that significantly decreased abuse while maintaining a positive customer experience.
Revenue Growth: $2M in Year-One Merchandise Rental Revenue
Launched a rental-based offering tailored to high-return segments, driving $2M in incremental revenue in the first year.
Supply Chain Efficiency: 10% Reduction in Manufacturing Overheads
Reduced reverse logistics and minimized strain on suppliers, cutting supply chain costs to clothing manufacturers by 10%.
Meet Our Consulting Leaders
Gharfien’s consultants are recognized thought leaders in their domains—valued not only for their deep expertise and strategic insight, but also for their ability to solve complex business challenges with practical, results-driven solutions that deliver real impact.
Sr. Partner & Managing Director
How can we assist you?
Every sector faces its own disruptions and opportunities. We understand the dynamics shaping your industry—and how to respond with precision.